With the Advanced subscription, you can set up email and SMS notifications for your customers with a link that will be used to track a driver's location on the map and predictive ETA for their delivery. Let your customers know where the order is in real-time.
To set up Live tracking notifications with ETA: go to Settings -> Live Tracking.
- First, configure the Live tracking settings.
- Tick the box Live tracking link displays signature and photos if you want the customer's signature and order photos to be displayed in the tracking link window once the order delivery/collection has been completed. After the order has been completed the tracking page will be updated and your client will see order status, address, date&time, signature, and photo taken by driver.
- You can tick Live tracking link displays client’s place in line option if you want your clients to see their place in line. Please note that changing order sequence by a driver in the mobile app will not affect information displayed to the client. However, you can prohibit changing order sequence in the mobile app in Track-POD Settings->Mobile workflow.
- Then you can select and enable one of the two possible options for sending notifications with a live tracking link and ETA. If 'Automatically at departure from previous stop' is selected notifications will be triggered automatically by the system once a driver leaves the previous customer/site. You can also select 'Manually by driver at departure from previous stop' and thus set the task of notifying a customer on a driver. Prior to visiting a customer, a driver will send a notification from the Track-POD Mobile App.
Edit the e-mail subject and body for better communication with your customers, fill your company contact information in Contact info at the bottom of the tab.
Once a driver departs from the previous stop your customer receives an email with an ETA, a tracking link with the driver's contact info. By following the link your client will be able to track the driver's location in real-time.
To send an SMS notification with a live tracking link and ETA move to tab SMS notifications.
Tick the box Use SMS notifications with Live Tracking and ETA, adjust the SMS text to your needs, and click Save. Note, that SMS will be sent according to the option selected in the Live tracking settings (either automatically by the system, or manually by your driver at departure from a previous stop).
Make sure that SMS settings are configured correctly to prevent SMS failure.
Short text messages in Track-POD are sent from two phone numbers (alphanumerical sender ID is not supported).